Faheem Zuberi – Managing Director, Global Delivery Excellence

Faheem is a results-driven Senior Executive with a proven track record of delivering impactful outcomes in the healthcare, insurance, and financial services sectors. As a skilled cross-functional leader and change agent, he excels in balancing cost, quality, and customer experience to drive organizational success. Faheem is recognized for achieving significant cost savings, enhancing customer satisfaction, mitigating operational risks, and optimizing performance through innovative strategies and execution.

Faheem is a proven people leader, having built and guided high-performing, cross-functional teams in complex environments. His leadership has earned him top-tier associate engagement scores across multiple organizations. He has led strategic transformation efforts within leading health insurance and financial organizations, resulting in over $1 billion in cost savings and uncovering more than $2 billion in revenue opportunities. His commitment to process transformation and technology has consistently delivered results by leveraging advanced tools, digitization, and automation to streamline operations and prioritize customer needs.

With expertise in strategic planning, operating model design, process excellence, customer delight, global outsourcing, vendor management, risk mitigation, Six Sigma Black Belt methodologies, and change management, Faheem brings exceptional insight and execution to every challenge. An adaptable communicator and influencer, he is dedicated to driving transformation and organizational growth. He holds a Master of Business Administration in Finance and a Bachelor of Science degree in Finance & Business Economics from Southern Illinois University at Carbondale.